Cancellation & Refund Policy

Last Updated: 8/19/2026

Thank you for choosing Delicioso.pk. We strive to provide you with the freshest and highest quality home-cooked meals. Please read our policy regarding cancellations, returns, and refunds carefully.

1. Order Cancellations

Because our meals are prepared fresh and specifically for your order, cancellations are strictly time-sensitive:

• Standard Orders: You may cancel your order within 10 minutes of placing it by contacting our support team via phone or WhatsApp.
• Pre-Orders / Meal Plans: Cancellations or modifications must be made at least 12 hours before the scheduled delivery time.
• Once food preparation has begun, we can no longer accept cancellations or offer refunds.

2. Returns

Due to the perishable nature of food and strict health and safety regulations, we do not accept returns of any food items once they have been delivered and accepted.

3. Refunds and Replacements

We take quality control very seriously. If there is an issue with your order, you may be eligible for a refund, partial refund, or replacement under the following conditions:

• Incorrect Item: You received an item completely different from what you ordered.
• Quality Issue: The food is spoiled, undercooked, or compromised in terms of food safety upon delivery.
• Missing Items: A part of your order is missing (we will refund the cost of the missing item).

To request a refund or replacement, you must contact us within 2 hours of receiving your delivery. Please provide your order number, a description of the issue, and photographic evidence.

4. Processing Refunds

Approved refunds will be processed back to your original method of payment (or via bank transfer if paid via Cash on Delivery) within 5-7 business days.

5. Contact Us

To initiate a cancellation or report an issue with your order, please contact our support team immediately at:
Phone / WhatsApp: +92 312 0129061
Email: delicioso.pk@gmail.com